Sales Agreement

Terms & Conditions
Welcome to Alis Mart. By using our website, you agree to the following terms and conditions. Please read them carefully before placing an order.
1. General Information

• Alis Mart specializes in providing high-quality workwear.
• These terms apply to all users of the website, including browsers, vendors, customers, and merchants.
• We reserve the right to modify these terms without prior notice. Any changes will be updated on this page.

2. Products

• All product descriptions and prices are accurate at the time of listing. However, errors may occur.
• Images are for illustrative purposes only; slight variations in colour or design may occur due to manufacturing processes.

3. Pricing & Payment

• Prices are listed in GBP (£) and include VAT unless stated otherwise.
• We accept secure payments via Credit/Debit Cards, PayPal

4. Order Process

• Orders are subject to stock availability. If a product is unavailable, we will notify you and offer an alternative or refund.
• Once an order is placed, you will receive a confirmation email. This does not guarantee acceptance; we reserve the right to cancel or refuse orders for any reason.

5. Shipping & Delivery

• We aim to dispatch orders within 1-2 days. Delivery times are estimates and may vary.
• Customers are responsible for ensuring accurate delivery information is provided.

6. Intellectual Property

• All content on this website, including text, images, and logos, is the property of Ali smart and protected by copyright laws.

7. Limitation of Liability

• Alis Mart is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

8. Governing Law

• These terms and conditions are governed by the laws of England and Wales.

Returns & Refund Policy
We strive to ensure your satisfaction with every purchase. If you need to return or exchange an item, please review the following policy:
1. Return Eligibility

• Items must be unused, unwashed, and in their original packaging, with all tags intact.
• Returns must be initiated within 14 days of receiving your order.
• Proof of purchase (e.g., order confirmation email or receipt) is required.

2. Non-Returnable Items
The following items cannot be returned:

• Customized or personalized workwear (e.g., embroidered or branded items).
• Clearance or sale items.
• Items damaged due to misuse or improper care.

3. How to Return an Item

1. Contact Us: Email info@alismart.co.uk with your order number and reason for the return.
2. Authorization: Our team will provide return instructions and authorization.
3. Send the Item: Use a trackable courier service to ship the item(s) to 15 Headley Rd, Woodley, Reading, RG5 4JB, UK.
   • Return shipping costs are the responsibility of the customer unless the return is due to our error.

4. Refund Process

• Refunds are processed within 7 business days of receiving and inspecting the returned item(s).
• Refunds will be made to the original payment method. Shipping charges are non-refundable.

5. Faulty or Incorrect Items

• If you receive a defective or incorrect item, notify us within 48 hours of delivery. We will arrange for a replacement or full refund, including return shipping costs.

6. Exchanges

• Exchanges for size or colour are subject to stock availability. If the requested item is unavailable, we will offer a refund or store credit.

If you have any questions, please contact us at info@alismart.co.uk or call us at +44 7424429782.

We’re here to help!